Webinar | Engaging in Challenging Conversations: A Tool Kit for Conflict Management

When:  Dec 11, 2019 from 4:00 PM to 5:00 PM (ET)
Our highly relational work in admission means that we are in dialogue with families constantly. We are the ones who deliver thrilling news that may change a child's trajectory in life. Conversely, we also hold the responsibility for sharing potentially devastating news when there is a negative outcome of the admission process. In an already emotionally charged setting, these conversations can sometimes feel like a minefield. How can we better manage conflict and difficult conversations?

This webinar breaks down the approach to a challenging conversation and offers a step-by step guide and straightforward advice for delivering difficult news with honesty and compassion.

Presenter: Sara Stephenson, Director of Strategic Enrollment Management, Ashley Hall School, Charleston, South Carolina

Sara is in her 25th year of working in independent schools, and spent the first ten years of her career as a science teacher, department chair, dean, and coach. Since 2005 she has worked in school administration, as a middle school head and head of school. She ran her own independent educational consultancy for over a year, and missed the school environment enormously. She subsequently returned to full time administration work, and is now in her 6th year as a strategic enrollment manager. Sara is from London, England, and has lived in three countries and five states since beginning her career.

She can be reached at  stephensons@ashleyhall.org

Presenter: Grace Jorgensen, Assistant Director of Admission, Ashley Hall School. Charleston, South Carolina

She can be reached at jorgenseng@ashleyhall.org

Experience Level:
  • Entering (0-2 Yrs)
  • Emerging (3-4 Yrs)
  • Advancing (5-9 Yrs)
  • Mastering (10+ Yrs)
Professional Competencies:
  • Communicates Effectively
  • Instills Trust
  • Manages Conflict
Professional Behaviors:
  • Obtain High Standard of Integrity
  • Develop Leadership
Notes for AISAP Members:
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    Registration Fee:
    $0 AISAP Members
    $79 Non-Members

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Online Instructions:
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Debby Murphy