Cancellation and Substitution Policy


 

All cancellations or substitutions must be submitted in writing to billing@aisap.org. Substitutions are allowed for all programs but member registrations are not transferable to nonmembers.

Administrative fees and refund eligibility are as follows:

 

Cancellation Received in Days Prior to Program Start Date

 

> 90 days

cancellation notice

90 - 30 days

cancellation notice

< 30 days

cancellation notice

Annual Institute and Leadership Summit programs

$200.00 Fee

$500.00 Fee

No Refund

Bright Idea program

No Fee (full refund)

$50.00 Fee

No Refund

Webinars

No Fee (full refund)

No Fee (full refund)

Eligible for Full Refund*

CAEP

No Refund. Substitution available to qualified individual No Refund. Substitution available to qualified individual No Refund. Substitution available to qualified individual

Expos

No Fee (full refund) $100.00 Fee No Refund
 

*webinars will be fully refunded when written cancellation is received at least 24 hours prior to webinar start time. No refunds will be given for cancellations received within 24 hours of the start time. Please note that the webinar recording and any supporting documents will be emailed to all paid registrants.

Exceptions to our refund policy include medical and personal emergencies. Requests should be documented and will be considered for a partial refund.

 

 

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